Refunds, Returns and Exchanges

CUSTOMER SERVICE…

Thank you for shopping at Never Lose Hope Designs. Customer Service is very important to us, and we want you to love your Never Lose Hope products as much as we love designing and making them. We also want you to be happy with your experience with us. But (there’s always a but isn’t there?) in order for our business to run smoothly and to be able to guarantee a satisfied experience, there are a few policies that we must disclose, enforce and uphold.

ORDER ERRORS…

We hate to make mistakes, but sometimes we do! 🥺 If we made an error on your order, please forgive us because we are, after all, human, and please give us a chance to make it right. If you would please call us at (855) 955-7222 or e-mail us at wholesale@nlhdesigns.shop, and we will be happy to make things right! We want to make certain that our customers are pleased with our products and our service.

DAMAGED PRODUCTS…

All Never Lose Hope products are inspected for quality assurance, but sometimes things slip by us. Please make sure you also inspect your products as soon as you receive them and let us know if there is a problem. We are more than happy to replace any product that is damaged, but our policy is that we must be notified within three (3) business days of you receiving your order.

CANCELLATIONS and ORDER CHANGES…

If you need to cancel or change an order, please call us at (770) 361-4455 or e-mail us at neverlosehopedesigns@gmail.com as soon as you can. Orders are processed and shipped immediately, and it is not always possible for us to catch any changes or cancellations before your order has been processed and shipped. We must be notified prior to order shipment or within 5 calendar days of order placement, whichever may come first, of any cancellations or changes to your order. If you do not contact us in time, you may ship your order back to us. After we receive and inspect the returned order, we will be happy to refund your purchase, less the original shipping charges. After five (5) calendar days of order placement, you are responsible for the order placed.

COMPANY POLICIES…

ALL SALES ARE FINAL, and there is no refund or exchange policy, unless you received damaged items. If you receive damaged items within your shipment, you have three (3) business days to contact us regarding replacement of the damaged items. Please send pictures of the damaged items and a description of the damage to neverlosehopedesigns@gmail.com, along with your order number, for our review.

CONTACT US…

If you have any questions about our Refund and Exchange Policy, please contact us:

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