Wholesale Terms and Conditions
TERMS, CONDITIONS & POLICIES
Customer Service is very important to us at Never Lose Hope Designs. We want you to love your Never Lose Hope products as much as we love designing and making them, and we want you to be happy with your experience with us. In order for our business to run smoothly and to be able to guarantee a satisfied experience, there are a few policies that we must uphold.
ORDER ERRORS...
We hate to make mistakes, but sometimes we do! :-( Please e-mail us at neverlosehopedesigns@gmail.com, and we will be happy to make things right! We want to make certain that our customers are pleased with our service.
DAMAGED PRODUCTS...
All Never Lose Hope products are inspected for quality assurance, but sometimes things slip by us. Please make sure you also inspect your products as soon as you receive them and let us know if there is a problem. We are more than happy to replace any product that is damaged, but our policy is that we must be notified within three (3) business days of you receiving your order.
CANCELLATIONS and ORDER CHANGES...
If you need to cancel or change an order, please call or e-mail us at neverlosehopedesigns@gmail.com as soon as you can. Orders are processed and shipped immediately, and it is not always possible for us to catch any changes or cancellations before your order has been processed and shipped. We must be notified prior to order shipment or within 5 calendar days of order placement, whichever may come first, of any cancellations or changes to your order. If you do not contact us in time, you may ship your order back to us. After we receive and inspect the returned order, we will be happy to refund your purchase, less a 10% restocking fee and the original shipping charges. After five (5) calendar days of order placement, you are responsible for the order placed.
COMPANY POLICIES...
ALL SALES ARE FINAL, and there is no return or exchange policy, unless you received damaged items. If you receive damaged items within your shipment, you have three (3) business days to contact us regarding replacement of the damaged items. Please send pictures of the damaged items and a description of the damage to neverlosehopedesigns@gmail.com, along with your order number, for our review.
ORDER PLACEMENT SPECIFICS...
Opening orders for new Wholesalers requires an initial $300 minimum order and a $150 minimum on subsequent re-orders. Additionally, each product has a minimum order quantity that must also be met. We prefer that orders be placed on our website, and the credentials needed to access the website will be e-mailed to you after your application has been approved. Orders may also be placed through the website at www.neverlosehopedesigns.com or through the order form and e-mailed to neverlosehopedesigns@gmail.com or faxed to (678) 402-1632. All orders placed will receive an order confirmation via e-mail.
SUGGESTED PRICING and MINIMUM PRICING...
The Suggested Retail Pricing (SRP) and the Minimum Retail Price (MRP) are as set forth on the Never Lose Hope Designs pricing list, and these prices are subject to change without notice at Never Lose Hope Designs sole and absolute discretion. The wholesale pricing is listed through our website wholesale-neverlosehope.shop, and up to date pricing will always be listed in our wholesale section of the website. The "SRP" amount is the "SUGGESTED Retail Price" amount that the Wholesaler can charge. However, the Wholesaler may charge MORE than the SRP, if they wish to do so. The "MRP" amount is the "MINIMUM Retail Price" amount, and this is the absolute minimum amount that the Wholesaler can charge. The Wholesaler cannot place items on sale below the MRP without the express written consent of Never Lose Hope Designs.
PAYMENT FOR PURCHASES...
Payment for orders from Wholesaler to Never Lose Hope Designs shall be paid by credit card or PayPal when the order is placed via our website. Orders placed through the use of the Never Lose Hope Designs' order form, must also be paid for at the time the order is placed through the use of our credit card form. If a Wholesaler's payment is declined for any reason, we will notify the Wholesaler via e-mail communication, and the Wholesaler will have three (3) business days to provide valid payment or such order will be cancelled. A Wholesaler must stay in good payment standing with Never Lose Hope Designs in order to remain an Authorized Wholesaler.
NOTE: Product pricing will be shown once an account is established as a wholesale customer. Minimum order amounts do not include the cost of shipping.